Privacy policy

1. Introduction

The purpose of this privacy policy is to provide information on how we, Smada Products AB, process your personal data in connection with the use of our website (smadaproducts.se) and the services we provide through this website. We respect your privacy and care about the personal data we process about you. We care about children's privacy and therefore do not intentionally process children's personal data if they are under 18 years of age. Below is a description, among other things, of how we collect, process, and share your personal data.

1. Purposes and legal basis for the processing of your personal data

When you submit an inquiry to us regarding, for example, your orders or purchased products, either via our contact form available in our support function or directly to any of our employees listed as contacts on the website, we process the following personal data to be able to respond to and fulfill your request: your email address, your name, and telephone number if you choose to provide it, the country you come from, the category the inquiry concerns, a description of the subject, and your question. We may use the information to contact you regarding your inquiry via email or phone and to administer and manage your inquiry. The processing of your personal data for this purpose is based on our legitimate interest in being able to provide you with good service and to be able to respond to your inquiry. When you contact us with an inquiry, it is also in your interest that we process your personal data in order to provide you with the information and service you have requested. Furthermore, the personal data are necessary for us to be able to fulfill and respond to your inquiry. In some cases, the processing is also necessary to fulfill the agreement we have entered into with you, for example, to manage cancellations before delivery, etc.

In order to administer your order, to deliver the products you have purchased online, and to follow up on your order as well as potential issues or questions arising in connection with your order, we process your name, billing address, delivery address, email address, payment method, and information about the products you have ordered. Personal data processed in connection with your payment (including social security number, bank and account details, or information about other payment methods) are processed by our partners providing payment solutions. These partners act as separate data controllers for their processing of personal data. Please refer to the respective partners' privacy policies for information on such processing of your personal data available when you provide the personal data.

The processing of your personal data for the purpose of fulfilling your order is necessary to fulfill the agreement we enter into with you. If you do not provide your personal data in connection with the purchase, we will not be able to administer your purchase or deliver according to your order. The processing of your personal data for the purposes of following up on your order and handling issues and questions is based on (i) our legitimate interest in providing you with good customer service, and (ii) in some cases, depending on the nature of the inquiry, our obligation to fulfill the agreement we have entered into with you regarding your purchase. Certain processing of your personal data is also based on our legal obligation to retain certain information in accordance with the Accounting Act.

When you make a return, we process your order number, information about purchased products, postal code for billing address, returned amount, and your email address to be able to fulfill, administer, and follow up on your request to return the product you purchased and to provide you with good customer service.

When you make a complaint, we process your order number, information about purchased products, postal code for billing address, and your email address to be able to administer, fulfill, and follow up on your request to complain about the product you purchased and to provide you with good customer service.

1. Who has access to your personal data?

The number of persons who have access to your personal data is limited. Only individuals within our organization who need to process your personal data for the purposes specified above have access to the personal data.

1. What are your rights?

Smada Products AB, reg.no. 559417-0168, with address Karlsgatan 4, 541 50 Skövde, is the data controller for the processing of your personal data. This means that we are responsible for ensuring that your personal data are processed correctly and in accordance with applicable legislation.